Welcome to Albany Airport Taxi Service! Our commitment lies in providing dependable and hassle-free transportation solutions. Please take a moment to familiarize yourself with our reservation and cancellation guidelines:
Reservation Policy:
1. Payment at Reservation: All reservations with Albany Airport Taxi Service necessitate full payment at the time of booking.
2. Advance Booking: To secure your preferred time slot and vehicle type, we strongly recommend making your reservation well in advance. This not only guarantees the availability of our transportation services but also ensures your convenience.
Cancellation Policy:
1. Free Cancellation 24 Hours in Advance: You can cancel your reservation without any charges if it’s done at least 24 hours before your scheduled pick-up time.
2. 50% Fare for Cancellations Made Less than 24 Hours Before Pickup: Should you decide to cancel your reservation within 24 hours of the pick-up time but still provide at least 2 hours’ notice, a 50% fare will be charged, and the remaining 50% will be refunded to your original payment method.
3. Full Fare for Last-Minute Cancellation: Cancellations within 2 hours of the scheduled pick-up time will result in the full fare being charged, with no refund.
How to Cancel:
To cancel a reservation, please get in touch with us via phone or email. Remember to include your booking reference number, pick-up date and time, and your contact details when requesting a cancellation.
No-Show Policy:
If you fail to inform us and miss your scheduled pick-up, the full fare will be charged to your payment method.
Modification Policy:
If you need to make changes to your reservation, such as adjusting the pick-up time, altering the number of passengers, or changing the destination, please contact us immediately. Subject to availability, modifications can be made without any additional charges if requested in advance.
Albany Airport Taxi Service reserves the right to update its reservation and cancellation policy as needed. Any changes will be communicated on our website, and the policy in place at the time of your reservation will apply.
We appreciate your cooperation in adhering to our reservation and cancellation policies. If you have any questions or require assistance, please do not hesitate to reach out. Thank you for choosing Albany Airport Taxi Service for your transportation needs!
Flight Delays & Cancellations.
We monitor flight status for airport pickups. If your flight is delayed, your reservation will be adjusted to your new arrival time at no extra charge. If your flight is canceled, we will honor your reservation if rescheduled within24 hours of the original pickup time, subject to vehicle availability. If the new flight is scheduled more than 24 hours after the original pickup time, a new reservation is required.
Cancellation, Waiting & Bad Weather Policy
Full Payment Due at Booking
Full payment is required at the time of booking to confirm and secure your reservation. Your reservation is not considered confirmed until payment has been received.
1. Free Cancellation — 24 Hours or More Before Pickup
If you cancel your reservation at least 24 hours before the scheduled pickup time, you will receive a 100% refund to your original payment method.
2. Cancellation Within 24 Hours of Pickup
If you cancel your reservation within 24 hours but more than 2 hours before the scheduled pickup time, 50% of the total fare will be retained as a cancellation fee, and the remaining 50% will be refunded to your original payment method.
3. Cancellation Within 2 Hours — No Refund
If you cancel your reservation within 2 hours of the scheduled pickup time, the full fare will be charged and no refund will be issued.
No-Show Policy
If the passenger does not show up at the scheduled pickup location and time, the full fare will be charged, and no refund will be provided.
How to Cancel
To cancel a reservation, please call or email us as soon as possible. Please provide your booking reference number, pickup date and time, and contact information when requesting a cancellation.
Waiting Policy
For regular pickups:
- The first 30 minutes of waiting are free.
- After 30 minutes, a full 1-hour waiting charge will apply.
For example, if the driver waits 35 minutes, you will be billed for 1 hour of waiting time.
Important: This waiting policy does not apply to pickups from international airports. Airport pickups are subject to our applicable airport waiting procedures and fees.
Modification Policy
If you need to change your pickup time, number of passengers, destination, or other reservation details, please contact us immediately.
Subject to availability, modifications requested sufficiently in advance may be made without an additional charge. Additional charges may apply if the requested change increases the service time, distance, or vehicle requirements.
Severe Weather Policy
The safety of our passengers and drivers is our highest priority.
In the event of severe weather, dangerous road conditions, or other weather-related circumstances that make transportation unsafe, Albany Airport Taxi may temporarily suspend or shut down service.
If we cancel your service because of unsafe weather conditions, you may choose to:
- Reschedule your reservation, subject to availability; or
- Receive a 100% refund of the amount paid.
Policy Changes
Albany Airport Taxi Service reserves the right to modify its reservation, cancellation, waiting, and weather policies at any time. Any changes will be communicated through our website.
The policy in effect at the time your reservation is made will apply to that reservation.
We appreciate your understanding and cooperation with our policies. Please contact us if you have any questions or need assistance.
Thank you for choosing Albany Airport Taxi Service!